Arkle Finance are small enough to deal with in terms of getting business through and dealing with any issues. They are very easy to deal with. Arkle Finance are a lot more open to helping us expand our business. We have some mainline funders who are only interested in top line funding, but Arkle Finance are really flexible and willing to look at any opportunity.
The service from Arkle is more personal than other providers. I can pick the phone up and get an answer straight away pretty much. If they're busy they always call me back which is very good. We've been using them for just under a year. I have to be honest and say they're a lot better than past providers. They're always updating you so, unlike other providers who you tend to chase, Arkle are very quick to respond and also they're quite efficient in how they deal with my customers which is important to me.
The service from Arkle is personal. It's not just over the phone, someone actually comes to see you. We've been using Arkle for about a year now. We get stuff sorted quicker now. Arkle are more efficient and better than our previous provider. They do everything that I need them to do.
I would say that nothing is too much trouble for Arkle. Paul Halfhide who dealt with my enquiry went above and beyond a normal service to sort out finance very expediently. He's done 3 things for me now and it was the same for all of them. The answer is 'Yes, no problem, I'll bring the papers up'. The swiftness of arranging the finances for the items I've required enabled me to get a machine and get up and running very quickly, sooner that I thought.