Ease of contact and speaking to one person would be the best thing I'd say. When you're dealing with other companies you tend to go around the houses a bit instead of one point of contact from the start. We deal in large assets so a lot of it is financed and generally the lack of involvement from me is the most important thing. I can just pass Arkle the information and then it's done. They're probably slightly above the curve shall we say because they're quicker to respond than other companies which is the main thing so far.
I like the personal service - I dealt with Paul and I got an instant decision about the things I needed to change. With Arkle I felt like more than just a number. I was dealing directly with the finance company and they were willing to work with you. It's just a different experience to dealing with all previous finance companies.
I also like the simplicity in dealing with it. There weren't mountains of paperwork needing to be done.
When we approached Arkle Finance nobody else would give us finance, but Arkle actually manually underwrote it and looked at us differently. It's amazing, it's allowed our business to get new vehicles when we were using fairly old ones before. We've been with them for about 11 years now. Everything's perfect. They're a really really good company.
Arkle are straightforward, friendly talking and ultimately delivered the finance that the business needed. They were accommodating and compromising as well. I've only used them as part of working with Surge Fitness and organising their asset finance. I thought Arkle were very commercial in so far as I had a number of criteria that were slightly unusual, potentially, for a business start up and Arkle managed to get as close to them as they could, certainly closer than any of the others. It's given Surge Fitness the finance package they wanted and potentially a long term relationship to do finance deals as the business expands.
Surge contacted us with a clear requirement of the equipment they required for their new premises. After a short period of consultation we identified the most suitable finance product for them and so we were able to progress in a timely manner to meet all their deadlines and fulfil their needs. I think it was a very good example of how we engage with our customers to establish how best we can assist and then deliver by always doing what we say were going to-do when we say we will do-it.
I like the support. Everything about Arkle is fine. They provide a fast track service. We've been using them for a few months. Compared to previous finance providers they're good.
Paul and the team at Arkle Finance has provided Dryad Maritime with brilliant support as we navigated our way towards the right Marine Mortgage for our needs. Approachable, friendly and down-to-earth, their guidance in understanding the process from initial enquiry through to ongoing support has been unrivalled by their competitors.
I like the rate that Arkle Finance supply and also the efficiency of quotes; If we've got a quote that we need doing we get a response very quickly. This means there is a financial benefit for our business because of the rate. Arkle Finance are better than most.
Arkle Finance are small enough to deal with in terms of getting business through and dealing with any issues. They are very easy to deal with. Arkle Finance are a lot more open to helping us expand our business. We have some mainline funders who are only interested in top line funding, but Arkle Finance are really flexible and willing to look at any opportunity.
The service from Arkle is more personal than other providers. I can pick the phone up and get an answer straight away pretty much. If they're busy they always call me back which is very good. We've been using them for just under a year. I have to be honest and say they're a lot better than past providers. They're always updating you so, unlike other providers who you tend to chase, Arkle are very quick to respond and also they're quite efficient in how they deal with my customers which is important to me.
The service from Arkle is personal. It's not just over the phone, someone actually comes to see you. We've been using Arkle for about a year now. We get stuff sorted quicker now. Arkle are more efficient and better than our previous provider. They do everything that I need them to do.