I liked the personal nature of the engagement, the speed with which Arkle Finance reacted, and the no fuss attitude. They were able to extract all the information in the space of a 10-15 minute phone call and it was hassle free. Arkle Finance gave me the impression that it was all about us and not about them and 'this is the best offer you're going to get so don't look anywhere else' approach. Arkle Finance realised we had a choice of lender, they were flexible, and they came up with a package that met our needs and more. It was an all around good experience. In the past we've been made to feel that a company our size can't pick and choose and to take it or leave it but that wan't the case with Arkle.
The general idea with Arkle is they're very amicable and helpful. We've been able to grow our fleet working with Arkle. We use 15 banks and Arkle compares favourably.
Testimonial provided by Otto Car Limited
I really liked the person I was dealing with. There was a good response time and He was really friendly and nice, like he actually cared. I was able to get finance for some essential equipment. I'm a photographer and the equipment allowed me to step up my game, so it directly benefits what I do every day.
They do what it says on the tin; There's nothing hidden, and no stings in the tail. That's all we expect, we just want people to deliver whatever they offer us. We get finance from many different sources and Arkle is one of them. They're one we're quite happy with so that's why we keep business with them.
It was easy to sort out and they were attentive. It was something we needed to do at the time and it worked out ok; Arkle were good. They obviously specialise in what we needed to do, which was buy an aeroplane, and I think they did a good job. Much better than a high street bank.
When I first started using them it was the friendly non-corporate, non-bank image that they gave that really stood out. The person I used to deal with has left and I've only dealt with the new chap once but he seems fine. We buy expensive assets (Entertainment equipment such as pool tables, juke boxes etc.) which can take us two years to make our money back on, so it makes keeping an eye on the cash flow a lot easier. There's been a lot of legislation added in recent years to stop dodgy traders and the like, so there are a lot of hoops to jump through with all the paperwork now, but Arkle make it as easy as possible. As the old adage goes: They do what they say on the tin. It's perfect.
It's convenient as we know them so it's easy to get things done. It's helped us get machines in that have helped us grow.
The only person I've had any dealings with is Pauline and she's been very helpful. She's quite a lateral thinker and came up with some good ideas on promotions and contacts and things. They worked with a waste company that we were doing the installation for, so they actually paid us most of the money direct rather than via the customer which benefited us. We were able to talk directly to them so we could sort out the state of play from a cash flow point of view. We've subsequently done some finance for one of our JCB diggers and ultimately had a meeting in our office with our marketing dept who explore potential working relationships. Pauline has also mentioned one or two customers that might be interested in some of our services.
I like their personal touch. They tailor things in accordance with us in more of a personal manner than corporate manner.
Paul was really really quick at responding. It allowed us to buy a massive machine to outmanoeuvre our competition. You've got to invest because everything is based on efficiency these days.