How we use your information
We mainly use the personal information you give us to respond to emails. We may record telephone calls to offer additional security, resolve complaints, improve our service standards and staff training processes.
All our employees are personally responsible for maintaining client confidentiality. We train and educate our staff to remind them about their obligations and regularly review our policies and procedures.
The Data Protection Act puts obligations on users of personal information and sets out how it can be used. Information has to be processed fairly and lawfully meaning that you’re entitled to know how we intend to use any information you give us. You can then decide whether you want to give it to us.
The Data Protection Act doesn’t generally apply to companies but it does cover sole traders and partnerships.
If you send us an email enquiry, we’ll store your name and contact details and use these to respond to you. We may use that information to ask you to participate in market research and to tell you about other products and services that we and other companies in our group supply. Unless you’ve given your consent, we won’t share the information you’ve given us with other companies outside our group.
We’ll tell you about how we use your personal information for other reasons at the time. For example, we include information on our application forms.
Some Acts of Parliament oblige us to share information about our clients with certain bodies with statutory powers. We may pass your personal information on to a successor in title to our business.